Shipping Policy

Here are our shipping policy terms when you shop with cooproduct.net.

Thank you for visiting and shopping at coolproduct.net. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

How shipment cost is determined

We have different shipping classes for products that you buy, and on occasion free shipping promotions.

Our shipping cost is calculated based on the size of your package, whether  it is small (less than $10), Medium (between $10 and $40) and large (from $40 or more)

Free shipping is available on coupon and storewide promotion and for orders above specified value.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time (Int)

Shipment cost

Standard Shipping

16-35 business days

Free & Paid (See Checkout)

Express

7-14 Days

Free & Paid (See Checkout)

Registered Airmail

21-40 Days

Free & Paid (See Checkout)

Free shipping is applied on occasion and different countries at different times. Please note that most international shipping takes 7 to 21 days, however free shipping may take as fast as 7 days or up to 30 days latest to arrive at your address depending on your country.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Coolproduct does not ship to P.O Box addresses APO/FPO/DPO addresses. Kindly provide a full address of your neighborhood or the nearest post office where you can collect your parcel from. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

PLEASE CHECK YOUR ACCOUNT ALSO THAT YOU CREATED AT CHECKOUT TO VERIFY PARCEL LOCATION TRACKING.

How to track parcel

You can track your parcel on the following website using your tracking number: http://www.17track.net/en 

Customs, Duties and Taxes

Coolproduct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Coolproduct is not liable for any products that are damaged or lost during shipping, especially when uninsured. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

We may in some circumstances consider return or refund based on our refund policy found here https://coolproduct.net/return-policy/

International Shipping Policy

We currently offer worldwide shipping to the following zones Africa, Asia, Europe, North America, South America, Canada, Australia.

Paid Shipping methods are Insured and Track able method

Free Shipping is Non-Trackable

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.